Questions About My Starbucks Rewards
How does My Starbucks Rewards work?
My Starbucks Rewards is easy – you can get started by registering a loaded Starbucks Card. This will automatically enter you into the Green level of the programme, which means you’ll receive a free beverage when you have used your Card 15 times (which equates to 15 stars). Plus you’ll receive news and offers if you have signed up for email and postal news.
After you earn 50 stars in 12 months, you will qualify for the Gold level, where you will receive all the Green benefits plus free extras. Visit www.starbucks.co.uk/rewards for more information about My Starbucks Rewards.
If you joined Starbucks Card Rewards before 4th January 2012 you will automatically be a Gold level member until your 12 month anniversary.
Is My Starbucks Rewards available in all your UK and Ireland stores?
We have over 600 company owned stores in the UK and Ireland that offer My Starbucks Rewards. There are a small numbers of stores that are not wholly owned by Starbucks. These stores are not able to accept Starbucks Card. You can use our store locator to see which stores accept Starbucks Card - www.starbucks.co.uk/store-locator.
Can I track my progress in the programme and see how many stars I need until I reach the next level?
Yes. You will be able to log into your account and see how many stars you’ve earned, your current benefits, and how many stars you need to go until you reach the next level.
How soon will I be able to see the stars I’ve earned after using my registered Starbucks Card?
Stars earned from using your registered Starbucks card will be available on your account within 24 hours.
Do my stars expire?
If you are Green level, your stars towards your free drinks will remain on your account as long as you have any activity in the past two years. However, you have 1 year to achieve 50 stars and Gold level - after 1 year your Star counter towards Gold will be reset if you have not achieved Gold status.
If you are Gold level and you do not qualify for the Gold level again by your anniversary date (12 months after the date you qualified for Gold level), you will revert to the Green level and your Star count will reset to zero. If you earn 50 stars again within 12 months you’ll move from Green right back to Gold. This does not affect the stars you are collecting for your free beverage, which keep adding up until you get your next free beverage.
How do I claim my free beverage?
Sign up for email and postal communications. We will then email you the first time you have collected 15 stars to let you know that your free beverage coupon is on its way to you. You will then receive your coupon through the post.
How long will it take to get my free beverage coupon through the post?
You should receive your free beverage coupon within about 3 weeks.
What do I do if I haven’t received my free beverage coupon yet?
If it has been more than 3 weeks and you still don’t have your coupon, drop us an email at firstname.lastname@example.org or call us on 020 8834 5050 and we will look into what’s holding it up.
Will you be changing the programme again anytime soon?
We are always looking for ways to improve our programmes and make them better for our customers. If you have ideas, please do let us know.
When will I receive exclusive offers and discounts?
On occasion, you’ll receive these offers and discounts by email or postal mail. Be sure you opt in to receive email and direct mail communications from us when you register.
How many Starbucks Cards can I register as part of the new programme?
You can register an unlimited number of cards to your Starbucks.co.uk account.
What if my Star balance doesn’t look right? Who do I contact?
We want to make sure the balance on your account reflects your purchases accurately. If the total number of stars doesn’t appear to be correct, please call 020 8834 5050 or email email@example.com making sure you have your card number with you.
How do I maintain Gold level status?
Once you qualify for Gold level, you will be at that level for a full year from that date. Simply earn 50 additional stars before your anniversary date (the date you qualified for Gold level) and you will continue to enjoy all of the Gold level benefits for another year.
Can I qualify for multiple years in a single year? For example, if I earn 60 stars in the next year, will I be in the Gold level for the next two years?
No. Every year on your anniversary date (the date you qualified for Gold level), our system will look back and confirm whether or not you have earned the minimum 50 stars during that timeframe. If so, you’ll remain at the Gold level for another year.
Why do I have to pay with my Starbucks Card to participate in the programme?
The programme is designed to reward our many customers who use and pay with a Starbucks Card.
Will the use of any Starbucks Card registered to me count toward my programme benefits?
Yes. The use of any card registered to your account will earn you stars and enable you to enjoy the benefits associated with your membership level.
If I pay with my iPhone using the Starbucks app will I still earn stars?
Absolutely! Paying with the Starbucks application is exactly the same as paying with your Starbucks Card.
Can I use my Starbucks Card when I travel internationally?
Starbucks Cards activated in any of the participating countries (UK, USA, Canada, Thailand, Australia, Hong Kong, Mexico, and the Republic of Ireland) can be used to make purchases and be reloaded in any other participating country. Starbucks Cards must first be activated by loading money onto the card in the country of purchase before being used internationally.
Will I collect stars and receive rewards when travelling internationally?
Customers with registered cards in the following participating countries (UK, Republic of Ireland, USA and Canada) will collect stars when travelling internationally. However, as each country has a unique rewards programme, customers will not receive rewards (such as free extras) when using their cards internationally.