Customer Service

What matters to you, matters to us.

We love hearing from our customers. All questions, comments and feedback are always welcome. They help us to ensure that every Starbucks experience you have is the best it can be.

This section contains some Frequently Asked Questions (FAQs) that we are often asked. If you’re looking for the answer to something, check out the link on the right.

And if you don't find what you need, feel free to contact us. Here are the best ways to reach us.

Customer Care

If you would like to contact us, please click on one of the links below. Alternatively, if you would like to speak to our customer care team, you can call us on 020 8834 5050 - We're here to help Monday to Friday 8:30 to 17:30.

We are currently experiencing an unusually high volume of contacts, please note that we aim to respond within 7 days. Thank you for your patience.

I have an enquiry

I have a complaint

I have some great feedback

I have a comment

I have a question about, or a problem with my Starbucks card

I have an enquiry, comment or complaint  about your online store

If you would like to contact us by post, please direct your questions and comments to: Customer Care, Starbucks Coffee Company, Building 4 Chiswick Park, 566 Chiswick High Road, London, W4 5YE.

Customer Experience Survey: Share your thoughts to win free coffee for a month.

Are you one of our lucky customers that has been asked to share feedback about your store visit?

If so, please visit and input the Customer Code from your receipt/invitation card to get started! (Terms and Conditions)

If you haven’t been asked to complete the survey, but would still like to share your thoughts with us, please contact the Customer Care team directly by e-mailing

Thank you for taking time to share your thoughts – we love getting feedback from our customers!

Bespoke Offers

If you would like more information about Bespoke Offers and your eGift please refer to the frequently asked questions.

If you are having trouble redeeming your offer or haven’t received your e-mail yet please contact alternatively you can call bespoke offers on 0844 824 5093.

Working for Starbucks

Love coffee, love people? Find out about working for Starbucks here.

Reference Requests

If you are a former partner and would like to request an employment reference from Starbucks, please send an email to