Got a question for us?
Take a look at some of our most frequently asked questions below.

Please note that we have received a high number of contacts and we are working as fast as we can to get back to you. In the meantime, please find below answers to some of our most frequently asked questions. We are committed to taking feedback on board and will keep you updated on what’s to come on the Starbucks® UK app.

How do I get the latest version of the app?
Click here to download and turn on auto-updates to get the latest version.

The app is not available on my Apple Watch
The Starbucks® UK app currently doesn’t support Apple Watch, please accept our apologies for any inconvenience this may cause.

Is the app available on the US Apple Store and Play store?
No, Starbucks® UK app will only be available if your phone setting location is UK.

What happens if I don't download the Starbucks® UK app?
The app has now changed to Starbucks® UK app so you will need to download the app to access My Starbucks Rewards. You may still access your account online.

My phone automatically updates so do I need to do anything?
You do! The Starbucks® UK app must be downloaded for the first update. Automatic updates won't work in the first instance.

Will the old app work once the Starbucks® UK app is downloaded?
The old app no longer exists. You will need to download the Starbucks® UK app to continue using My Starbucks Rewards. Your account information will not change.

I have auto re-load (top-up) on my app - will this continue to work or do I need to reset it?
Auto top-up is part of your My Starbucks Rewards account so will remain unchanged so no need to reset. The only thing that is changing is the app itself.

Where else can I use the new UK app? Will I earn stars?
The Starbucks® UK app will only work in the UK.

My stars count is incorrect
We have taken your feedback on board and have released an updated version of the current app. In the Starbucks® UK app, you can now track:
  • Your current Star balance more easily
  • Progress towards your next Reward
  • Stars until you reach Gold status
What will happen to my stars now that my local Starbucks is currently closed?
In light of the current situation and the impact on trading, we’re extending the validity of My Starbucks Rewards offer coupons and tier qualification, so that members are not adversely affected by any store closures and difficulties in accessing stores. We will be extending coupons issued from 1st February, and tier qualification, by 120 days. This will continue until 31st May.

If you can't find the answer you're looking for, please contact us.