Starbucks® UK app troubleshooting tips
I cannot log in/reset password
To reset your password please visit https://www.starbucks.co.uk/account/forgot-password or click “Forgot password?” in the app, and enter in your registered email address.
The reset link will be sent to you – please check your junk folder and add [email protected] to your safe sender list. The link will be valid for 30 minutes only.
Please use a password that meets the requirements below:
- Between 8-25 characters in length
- At least one special character (avoid financial symbols such as £, $ or % as these will not work)
- At least one number
- At least one upper case letter
Note: Previous passwords cannot be used.
If you are having issues with your password reset link, try using an alternative web browser or app, for example Google Chrome instead of Safari, if that’s possible.
My balance or Starbucks Card is not showing
Once you’ve created your new password and logged in, please try the steps below to see your balance and Card details.
- Click on the Pay icon on the bottom menu of the app
- Please give your app a few seconds to refresh the data
- Your balance should now appear
If this does not update the balance, then please sign out of the app and sign back in again and repeat the steps above.
My Stars and Rewards are missing
Once you have used your registered Starbucks Card or scanned your app in store, it can take up to 24 hours before you are able to view Stars in your account.
If you're still not seeing Stars, please check that the store you visited is not on our Excluded Stores list. We’re working hard with our stores to make Starbucks® Rewards available at more of our locations in the future. As we bring the programme to more of our stores, we’ll update this list periodically.
My Credit/Debit Card has disappeared
We will need you to input your Credit or Debit card details and billing address again to be able to top up your Starbucks Card. Once this is added, you’ll be free to use the card each time to top up, until it expires!
I can’t check out
Please make sure that you’ve selected a store to order from.
Add your chosen items to your basket, when you’re ready to check out, select your Starbucks Card, Apple Pay/Google Pay, or your credit/debit card from the ‘Payment’ drop down.
Please ensure your payment cards are not expired. These can be updated in Settings > Payment Methods.
If you have more than 1 Starbucks Card, to change your default , go to the Pay screen, select the new card and hit ‘Make default’.
If you have any other difficulty accessing the app or your account, please click here for further FAQs, troubleshooting and advice.
