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Starbucks® UK app troubleshooting tips


I cannot log in/reset password

To log in to the latest version of the app for the first time, you must create a new password. Please use your existing, registered email address when signing in.  

To reset your password please visit or click “Forgot password?” in the app, and enter in your registered email address.

The reset link will be sent to you – please check your junk folder and add [email protected] to your safe sender list. The link will be valid for 30 minutes only. 

Please use a password that meets the requirements below:

  • Between 8-25 characters in length
  • At least one special character (avoid financial symbols such as £, $ or % as these will not work)
  • At least one number
  • At least one upper case letter

Note: Previous passwords cannot be used

If you are having issues with your password reset link, try using an alternative web browser or app, for example Google Chrome instead of Safari, if that’s possible.


My balance or Starbucks Card is not showing

Once you’ve created your new password and logged in, please try the steps below to see your balance and Card details. 

  • Click on the card icon on the bottom left hand side of the app
  • Click on the card in question
  • In the top right corner of the screen you will see a refresh circle, click on this
  • Your balance should now appear

If this does not update the balance, then please sign out of the app and sign back in again and repeat the steps above.


My Stars and Rewards are missing

Please be assured that what you are seeing is expected. Over the next couple of weeks, we’re working to ensure your Star balance and earned Rewards are transferred over.

Your Stars will be multiplied by 10 to reflect the new programme when they are moved over for you. We will also be adding any Stars missing from your purchases in store since 23 September. Sorry this is taking a little longer than we expected.

Existing Gold members will be automatically transferred to the new programme at Gold level.

Please note: Once you have used your registered Starbucks Card or scanned your app in store, it can take up to 24 hours before you are able to view Stars in your account.


My Credit/Debit Card has disappeared

We will need you to input your Credit or Debit card details and billing address again to be able to top up your Starbucks Card. Once this is added, you’ll be free to use the card each time to top up, until it expires! 

Auto reload is currently unavailable. We’re working to get this up and running, but for the moment, manual top up is required. 

Apple Pay is currently unavailable. At the moment, you’ll only be able to top up with Credit or Debit cards. Please make sure you add your card and billing address before trying to check out an order. 

Please note that Amex is currently unavailable as a top up option.


I can’t check out

Please make sure that you’ve selected a store to order from. 

Add your chosen beverages to your basket, when you’re ready to check out, select your Starbucks Card from the ‘Payment’ drop down. 

To make a Starbucks Card your default payment method for each transaction, go to the Cards tab and hit ‘Edit’ next to your chosen card. Then select “Make Primary Card”. 


If you have any other difficulty accessing the app or your account, please click here for further FAQs, troubleshooting and advice.


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