Website Terms of Use

Last updated: 10th January 2024. 

PLEASE READ THESE TERMS OF USE CAREFULLY. ACCESSING OR USING THIS WEBSITE, CONSTITUTES ACCEPTANCE OF THESE TERMS OF USE (“TERMS”), AS SUCH MAY BE REVISED BY STARBUCKS FROM TIME TO TIME, AND IS A BINDING AGREEMENT BETWEEN THE USER (“USER”) AND STARBUCKS CORPORATION (D/B/A STARBUCKS COFFEE COMPANY) AND STARBUCKS COFFEE COMPANY (UK) LTD. GOVERNING THE USE OF THE WEBSITE. IF USER DOES NOT AGREE TO THESE TERMS, USER SHOULD NOT ACCESS OR USE THIS WEBSITE. THESE TERMS CONTAIN DISCLAIMERS AND OTHER PROVISIONS THAT LIMIT OUR LIABILITY TO USER.

These Terms apply to your access to, and use of, all or part of any United Kingdom website or mobile application of Starbucks Corporation, Starbucks Coffee Company (UK) Ltd., or their respective subsidiaries and affiliated companies (collectively, “Starbucks”), including starbucks.co.uk, store.starbucks.co.uk, and any other United Kingdom site, mobile application or online service where these Terms are posted (collectively, the “Sites”). These Terms do not alter in any way the terms or conditions of any other agreement you may have with Starbucks for products, services or otherwise.

In the event there is any conflict or inconsistency between these Terms and any other terms of use that appear on the Sites, these Terms will govern. However, if you navigate away from the Sites to a third-party site, you may be subject to alternative terms and conditions of use, as may be specified on such site, which will govern your use of that site.

While we make reasonable efforts to provide accurate and timely information about Starbucks Corporation on the Sites, you should not assume that the information is always up to date or that the Sites contain all the relevant information available about Starbucks. You agree that we may provide notices, disclosures and amendments to these Terms by electronic means, including by changing these Terms by posting revisions on the Sites.

See also:

Starbucks® Rewards Terms, available here

Starbucks Card Terms, available here

Eligibility

The Sites are not targeted towards, nor intended for use by, anyone under the age of 13. A USER MUST BE AT LEAST AGE 13 TO ACCESS AND USE THE SITES. If the User is between the ages of 13 and 18, he or she may only use the Sites under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

In order to participate in certain areas of our Sites, you will need to register for an account. You agree to (a) create only one account; (b) provide accurate, truthful, current and complete information when creating your account; (c) maintain and promptly update your account information; (d) maintain the security of your account by not sharing your password with others and restricting access to your account and your computer; (e) promptly notify Starbucks if you discover or otherwise suspect any security breaches relating to the Sites; and (f) take responsibility for all activities that occur under your account and accept all risks of unauthorized access.

Privacy

Please read the Privacy Policy carefully to understand how Starbucks collects, uses and discloses personally identifiable information from its users. By accessing or using the Sites, you consent to all actions that we take with respect to your data consistent with our Privacy Policy.

Starbucks Cards; Starbucks Rewards™ Program

Starbucks may allow you to purchase Starbucks stored value cards (“Starbucks Cards”) or register for its Starbucks Rewards™ (“Rewards Program”) program through the Sites. Please refer to Starbucks Card T&C for more information about the terms, conditions and policies that apply to your purchase and use of Starbucks Cards; and to the Rewards Program T&C for more information about the terms, conditions and policies that apply to your registration and use of the Starbucks Rewards program.

Email Communications

If a User signs up for a Starbucks account on the Sites, the User may choose to opt in to receive promotional email communications from Starbucks (“Email Communications”). The User may, at any time, opt out of receiving Email Communications from Starbucks by adjusting the User’s profile settings in the User’s Starbucks account via www.starbucks.co.uk, or by clicking the 'unsubscribe' link or button in the Email Communication.

Copyright, Trademarks, and User License

Unless otherwise indicated, the Sites and all content and other materials therein, including, without limitation, the Starbucks logo and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, “Site Materials”) are the property of Starbucks or its licensors or users and are protected by UK and international copyright laws. Starbucks Coffee Company, Starbucks, the Starbucks logo, and other Starbucks trademarks, service marks, graphics, and logos used in connection with the Sites are trade names, trademarks or registered trademarks of Starbucks Corporation (collectively “Starbucks Marks”). Other trademarks, service marks, graphics and logos used in connection with the Sites are the trademarks or registered trademarks of their respective owners (collectively “Third Party Marks”). The Starbucks Marks and Third-Party Marks may not be copied, imitated, or used, in whole or in part, without the prior written permission of Starbucks or the applicable trademark holder. The Sites and the Content are protected by copyright, trademark, patent, trade secret, international treaties, state and federal laws, and other proprietary rights and also may have security components that protect digital information only as authorized by Starbucks or the owner of the Content. All rights not expressly granted are reserved.

Subject to these Terms, Starbucks grants the User a personal, non-exclusive, non-transferable, limited, and revocable license to use the Sites for personal use only in accordance with these Terms (“User License”). Any use of the Sites in any other manner, including, without limitation, resale, transfer, modification or distribution of the Sites or text, pictures, music, barcodes, video, data, hyperlinks, displays, and other content associated with the Sites (“Content”) is prohibited. Unless explicitly stated herein, nothing in these Terms shall be construed as conferring in any manner, whether by implication, estoppel or otherwise, any title or ownership of, or exclusive use-rights to, any intellectual property or other right and any goodwill associated therewith These Terms and User License also govern any updates to, or supplements or replacements for, the Sites, unless separate terms accompany such updates, supplements, or replacements, in which case the separate terms will apply.

Notices of Infringement

If you believe any material available via the Sites infringes a copyright you own or control, you may file a notification of such infringement by post at: Starbucks Coffee Company (UK) Ltd, Building 4, Chiswick Park, 566 Chiswick High Road, London, W4 5YE. Starbucks will act expeditiously to remove infringing or unlawful material.

In accordance with applicable law, Starbucks has also adopted a policy of terminating, in appropriate circumstances and in our sole discretion, users who are deemed repeat infringers. Starbucks may also, in its sole discretion, limit access to the Sites and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Acceptable Use

User’s use of the Sites, any Content, and any information provided by the User including user names and passwords, addresses, e-mail addresses, phone number, financial information (such as credit card numbers), information related to a Starbucks Card or employer name (“User Information”) transmitted in connection with the Sites is limited to the contemplated functionality of the Sites. In no event may the Sites be used in a manner that (a) harasses, abuses, stalks, threatens, defames, or otherwise infringes or violates the rights of any other party (including but not limited to rights of publicity or other proprietary rights); (b) is unlawful, fraudulent, or deceptive; (c) provides sensitive personal information unless specifically requested by Starbucks, (d) includes spam or any unsolicited advertising; (e) uses technology or other means to access Starbucks or Content that is not authorized by Starbucks; (f) uses or launches any automated system, including without limitation, “robots,” “spiders,” or “offline readers,” to access Starbucks or Content; (g) attempts to introduce viruses or any other computer code, files, or programs that interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment; (h) attempts to gain unauthorized access to Starbucks’ computer network or user accounts; (i) encourages conduct that would constitute a criminal offense or that gives rise to civil liability; (j) violates these Terms; (k) attempts to damage, disable, overburden, or impair Starbucks’ servers or networks; (l) impersonates any person or entity or otherwise misrepresents your identity or affiliation with another person or entity; or (m) fails to comply with applicable third party terms (collectively “Acceptable Use”). Starbucks reserves the right, in its sole discretion, to terminate any User License, terminate any User’s participation in the Sites, remove Content, or assert legal action with respect to Content or use of the Sites, that Starbucks reasonably believes is or might be in violation of these Terms, or Starbucks policies including the Starbucks Card Terms and Conditions. Starbucks’ failure or delay in taking such actions does not constitute a waiver of its rights to enforce these Terms.

User Content

Starbucks does not control, take responsibility for or assume liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Starbucks liable for any user conduct or any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. The interactive areas are generally designed as open and public community areas for connecting and sharing with other people. When you participate in these areas, you understand that certain information and content you choose to post may be displayed publicly. You are solely responsible for your use of the Sites and agree to use the interactive areas at your own risk.

If you become aware of User Content that you believe violates these Terms, you may report it by clicking on the "Report Abuse" or "Flag" links located just below each piece of User Content. Enforcement of these Terms however, is solely in our discretion and absence of enforcement in some instances does not constitute a waiver of our right to enforce the Terms in other instances. In addition, these Terms do not create any private right of action on the part of any third party or any reasonable expectation or promise that the Sites will not contain any content that is prohibited by these Terms. Although Starbucks has no obligation to screen, edit or monitor any of the User Content posted on the Sites, Starbucks reserves the right, and has absolute discretion, to remove, screen or edit any User Content on the Sites at any time and for any reason without notice. You are solely responsible for creating backup copies and replacing any User Content you post or store on the Sites at your sole cost and expense.

If you are viewing the Sites on a public computer or are otherwise using a computer to which multiple people have potential access, be sure to follow all relevant instructions to ensure you are sufficiently disconnected and logged off the Sites and the computer system you are using to prevent unauthorized User Content.

You represent and warrant that your User Content is not subject to any confidentiality obligations and that you own and control all of the rights to the User Content, have the lawful right to distribute and produce such User Content, or otherwise have the right to grant the rights to Starbucks that you grant herein. Starbucks claims no ownership or control over any User Content, except as otherwise provided herein, on the Sites or in a separate agreement. However, by submitting or posting User Content on the Sites, you grant Starbucks and its designees a worldwide, perpetual, irrevocable, non-exclusive, fully-paid up and royalty free license to use, sell, reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, publish, license or sub-license the User Content and your name and likeness provided in connection with such use of your User Content. By posting User Content, you hereby release Starbucks and its agents and employees from any claims that such use, as authorized above, violates any of your rights, waive any moral rights in User Content and you understand that you will not be entitled to any compensation for any use of your User Content.

Submission of Ideas

Separate and apart from the User Content you provide, you may submit questions, comments, feedback, suggestions, ideas, improvements, plans, notes, drawings, original or creative materials or other information about Starbucks, our Sites and our products (collectively, "Ideas") either through the Sites or otherwise. The Ideas you submit are voluntary, non-confidential, gratuitous and non-committal. Please do not send us Ideas if you expect to be paid or want to continue to own or claim rights in them; your Ideas might be great, but we may have already had the same or similar idea and we do not want disputes. You must also inform us if you have a pending or registered patent relative to the Idea.

You represent and warrant that your Idea is not subject to any confidentiality obligations or third party intellectual property encumbrances and that you own and control all of the rights to the Idea and have the authority to grant the rights to Starbucks that you grant herein.

By submitting your Idea, you grant Starbucks and its designees a worldwide, perpetual, irrevocable, non-exclusive, fully-paid up and royalty free license to use, sell, reproduce, prepare derivative works, combine with other works, alter, translate, distribute copies, display, perform, publish, license or sub-license the Idea and shall be entitled to the unrestricted use and dissemination of Ideas for any purpose, commercial or otherwise, without acknowledgment or compensation to you. By submitting your Idea, you hereby release Starbucks and its agents and employees from any claims that such use violates any of your rights, and waive any moral rights in Ideas.

Starbucks shall own exclusive rights, including all intellectual property rights, to any work it creates or has created from the Idea or a similar idea of its own.

Links to Sites

You are granted a limited, non-exclusive right to create text hyperlinks to the Sites for noncommercial purposes, provided such links do not portray Starbucks in a false, misleading, derogatory or otherwise defamatory manner and provided further that the linking site does not contain any obscene, pornographic, sexually explicit or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time. In addition, you may not use Starbucks' logo or other proprietary graphics to link to our Sites without our express written permission. Further, you may not use, frame or utilize framing techniques to enclose any Starbucks trademark, logo or other proprietary information, including the images found at the Sites, the content of any text or the layout/design of any page or form contained on a page on the Sites without our express written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, copyright or proprietary right of Starbucks or any third party. Starbucks makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of websites linking to the Sites. Such sites are not under the control of Starbucks and Starbucks is not responsible for the content of any linked site or any link contained in a linked site, or any review, changes or updates to such sites.

Indemnification

The User agrees to defend, indemnify, and hold harmless Starbucks, its parent, subsidiary and other affiliated companies, independent contractors, service providers and consultants, and their respective employees, contractors, agents, officers, and directors (“Starbucks Indemnitees”) from any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, and expenses (including legal fees and disbursements on a solicitor-client basis) (“Claims”) that arise from or relate to the User’s use or misuse of the Sites, violation of these Terms, violation of any rights of a third party, any User Content or Ideas you provide, or your conduct in connection with the Sites. Notwithstanding the foregoing, this indemnification provision shall not apply to any Claims caused by a Starbucks Indemnitee’s sole negligence. Starbucks reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by the User, in which event the User will cooperate in asserting any available defenses.

Warranties; Disclaimers

SAVE AS SET OUT TO THE CONTRARY IN THESE TERMS, STARBUCKS IS PROVIDING THE SITES TO THE USER “AS IS” AND THE USER IS USING THE SITES AT HIS OR HER OWN RISK. TO THE FULLEST EXTENT ALLOWABLE UNDER APPLICABLE LAW, STARBUCKS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES THAT THE SITES ARE MERCHANTABLE, RELIABLE, AVAILABLE, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, NON-INFRINGING, FREE OF DEFECTS OR VIRUSES, ABLE TO OPERATE ON AN UNINTERRUPTED BASIS, THAT THE USE OF THE SITES BY THE USER IS IN COMPLIANCE WITH LAWS APPLICABLE TO THE USER, OR THAT USER INFORMATION TRANSMITTED IN CONNECTION WITH THE SITES WILL BE SUCCESSFULLY, ACCURATELY, OR SECURELY TRANSMITTED OR RECEIVED. THE MATERIALS AND INFORMATION ON THE SITES MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS.

No Liability

SAVE AS SET OUT TO THE CONTRARY IN THESE TERMS, AND SUBJECT TO APPLICABLE LAW, IN NO EVENT SHALL STARBUCKS OR ITS OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS OR AGENTS (A) BE LIABLE TO THE USER WITH RESPECT TO USE OF THE SITES, THE CONTENT OR THE MATERIALS CONTAINED IN OR ACCESSED THROUGH THE SITES (INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY A USER ON ANY INFORMATION OBTAINED FROM STARBUCKS), OR ANY DAMAGES THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO STARBUCKS' RECORDS, PROGRAMS OR SERVICES; AND (B) BE LIABLE TO THE USER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF GOODWILL, LOST PROFITS, LOSS, THEFT OR CORRUPTION OF USER INFORMATION, OR THE INABILITY TO USE THE SITES OR ANY OF THEIR FEATURES. THE USER’S SOLE REMEDY IS TO CEASE USE OF THE SITES.

NOTHING IN THESE TERMS LIMITS THE LIABILITY OF STARBUCKS FOR DEATH OR PERSONAL INJURY CAUSED BY ITS NEGLIGENCE, FRAUD, FRAUDULENT MISREPRESENTATION OR MISSTATEMENT OR FOR ANY STATUTORY RIGHTS NOT CAPABLE OF LIMITATION UNDER APPLICABLE LAW.

Third Party Content, Sites, Products and Services (including Advertising and Promotions)

Starbucks may provide third party content on the Sites (including embedded content) or links to third-party web pages, content, applications, products and services, including advertisements and promotions (collectively, “Third Party Content”) as a service to those interested in this information. We do not control, endorse or adopt any Third-Party Content, including that the inclusion of any link does not imply affiliation, endorsement or adoption by Starbucks of any site or any information contained therein, and can make no guarantee as to its accuracy or completeness. You acknowledge and agree that Starbucks is not responsible or liable in any manner for any Third-Party Content and undertakes no responsibility to update or review such Third-Party Content. You agree to use such Third-Party Content contained therein at your own risk. When you visit other sites via Third Party Content, or participate in promotions or business dealings with third parties, you should understand that our terms and policies no longer govern, and that the terms and policies of those third-party sites will now apply. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from our Sites. You must comply with any applicable third-party terms when using the Sites.

Modifications to the Sites

Starbucks reserves the right to modify or discontinue, temporarily or permanently, the Sites or any features or portions thereof without prior notice. You agree that Starbucks will not be liable for any modification, suspension or discontinuance of the Sites or any part thereof.

Governing Law and Jurisdiction

These Terms and use of the Sites are governed by the laws of England and Wales, without resort to conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods shall have no applicability. The User irrevocably consents to the exclusive jurisdiction of the courts in England and Wales for the purposes of any legal action arising out of or related to the use of the Sites or these Terms.

Termination

Notwithstanding any of these Terms, Starbucks reserves the right, without notice and in its sole discretion, to terminate your license to use the Sites and to block or prevent your future access to and use of the Sites. Starbucks’ failure or delay in taking such actions does not constitute a waiver of its rights to enforce these Terms.

Changes

Starbucks reserves the right to change or modify these Terms or any other Starbucks policies related to use of the Sites at any time and at its sole discretion by posting revisions on the Sites. Continued use of the Sites following such changes or modifications to the Terms or other Starbucks policies will constitute acceptance of such changes or modifications.

Severability

If any provision of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.

Contact/Company Information

To get in touch with our Customer Care team you can submit a query here.

Any questions, complaints, or claims regarding the Sites should be directed to:

Starbucks Coffee Company (UK) Ltd
Building 7
Chiswick Park
566 Chiswick High Road
London
W4 5YG
Registered No 2959325

Privacy Statement

Last updated: 10th January 2024

At Starbucks, we approach data and privacy as we approach everything we do: we put people first.

We believe that taking care of you includes taking care of your data and privacy. Grab a cup of coffee and learn more below. 

Overview

This Starbucks Privacy Statement describes the types of personal information that we collect, how we use it, how and when it is shared, and the choices and rights you have with respect to your information. It also explains how we communicate with you and how you can make requests or submit inquiries to us about your information. Thank you for taking the time to read and understand our data and privacy related practices.

Contents

You may skip to the specific sections of our Privacy Statement -

1.  Applicability and Scope

2.  Updates to this Privacy Statement

3.  Information We Collect

4.  How We Use Your Information

5.  How We Share Your Information

6.  Starbucks Mobile Applications

7.  Your Choices and Rights

8.  How We Protect Your Information

9.  Retention and Disposal of Your Information

10. Children

11.  International Transfers

12.  Contact Us

Applicability and Scope

This Privacy Statement ("Statement") applies to the websites located at www.starbucks.co.uk, the Starbucks mobile applications available at www.starbucks.co.uk/app and any other websites or applications owned and operated by Starbucks brands or products that direct the viewer or user to this Statement.

It also applies to the personal information we process when you visit one of our stores in the UK. [Starbucks EMEA Limited (“Starbucks EMEA”) and Starbucks Coffee Company (UK) Limited, which operates the Starbucks business in the UK, are controllers in relation to information collected on the website, app and in store.

It also applies to the personal information we process when you visit one of our stores in Northern Ireland. Please find the Privacy Statement for Northern Ireland here. [Starbucks EMEA Limited (“Starbucks EMEA”) and EE (Group) Limited, which operates the Starbucks business in Northern Ireland, are controllers in relation to information collected on the website, app and in store

Updates to this Privacy Statement

This Statement went into effect on the “Last Revised” date noted near the top of this page. Starbucks EMEA may update this Statement from time to time. When it does so, it will notify you of any modifications to this Statement that might materially affect your rights or the way that we use or disclose your personal information prior to the change becoming effective by means of a message on this website. We encourage you to look for updates and changes to this Statement by checking the “Last Revised” date when you access our websites and mobile applications.

Information We Collect

As you use our websites and mobile applications or visit one of our stores, we collect information about you and the services you use. The information we collect falls into three main categories: (1) information you voluntarily provide us; (2) information we collect automatically; and (3) information we collect from other sources.

Some examples of when we collect this information include when you browse or make a purchase on one of our websites or mobile application; create a Starbucks account; use our website or mobile application to purchase, reload or redeem a Starbucks Card; use the order and pay functionality in our mobile applications; buy or send a gift card or e-gift; or participate in a survey or promotion. 

(a) Information You Voluntarily Provide Us

Some information we collect is provided when you use our services, such as when you create an account, add a Stored Value Starbucks Card, or join Starbucks Rewards loyalty program; pay for products; book a Starbucks Roastery tour; or submit online forms through our websites or mobile applications.

You may also choose to permit us to access information directly from your device, such as information in the device’s “contacts list". The term “your device” as used in this Statement refers to any computer, tablet, smart phone or other device you are using to access our websites or to operate the Starbucks mobile applications. For more information about mobile application permissions, please see the Starbucks Mobile Applications section below.

You may also in some instances provide us information about other people, such as name, phone number and email address, including when you direct us to send someone a gift card or e-gift.

(b) Information We Collect Automatically

Some information is collected automatically by us or by service providers performing business functions at our direction, including when you access our websites, download and use our Starbucks mobile applications, open emails we send or click certain links within them, or otherwise interact with our services. For example:

Purchasing Information – We collect information about your transactions in our stores, on our websites or via our Starbucks mobile applications including what products you purchase, how frequently you purchase them, any Rewards or promotions associated with a purchase, and the products you have placed on your “Wishlist" or “My Bag" for future purchase.

Device Usage and Location Information – We collect certain information using cookies to enable our systems to recognize your browser or device and to provide our services to you. For more information about cookies and how we use them, please read our Cookie Notice.

CCTV Information – Closed circuit video surveillance cameras (“CCTV”) are installed at some of our retail locations to monitor building security and assist in crime prevention, detection, and investigation, and to ensure the health and safety of our staff and visitors to our facilities.  

(c) Information We Collect from Other Sources

Some information we collect is from unaffiliated sources, including in some cases information that is publicly available, provided by or purchased from marketing business partners, or present on social media platforms.

For example, we may collect information you submit to a blog, a chat room, or a social network like Facebook or Twitter. We may also collect or license information about you from other companies and organizations, such as information aggregators or event or promotion co-sponsors, including to supplement information that we receive from you. In some cases, we receive information about you from affiliated entities, which we handle in accordance with this Privacy Statement. By gathering additional information about you, we can correct inaccurate information, enhance the security of your transactions and help prevent fraud, and give you product recommendations and special offers that are more likely to interest you.

How We Use Your Information

We use your information for business and commercial purposes, including to provide the products and services you request, to perform customer service functions, for security and fraud prevention, for marketing and promotional purposes, and to perform website and mobile application analytics. 

We rely on the following legal bases to process personal information:

(a) To Conclude or Perform Our Contract With You. We process certain personal information when you access or use our services, for example, to:

• process your purchases of, or requests for, products and services;
• register and verify user accounts;
• support our loyalty programs, such as Starbucks® Rewards;
• deliver gift cards or e-gifts, and any associated personalised messages, in accordance with your instructions;
• facilitate the functionality of our websites and mobile applications, including payment-related functionality.

(b) For our Legitimate Business Purposes. We process certain personal information in our legitimate business interests and in your legitimate interests, for example:

To Communicate With You.  We process certain information in order to communicate with you in relation to your accounts, our services, our marketing, and your requests, including to:

• communicate with you about orders, purchases, returns, services, accounts, programs, contests, and sweepstakes;
• respond to your customer service inquiries and requests for information;
• post your comments or statements on our websites;
• send you personalised promotions, content, and special offers;
• communicate with you about our brands, products, events, or other promotional purposes;
• implement your communications preferences, such as sharing information with business partners so that they may email you about their promotions, products and initiatives; and
• provide important product safety information and notice of product recalls.

For Research, Development, and Improvement of Our Services.  We want to ensure that our website, mobile applications, and services are continually improving and expanding so that we meet and exceed your needs and expectations.  To do so, we process certain personal information, including to:

• maintain, improve, and analyse our websites, mobile applications, ads, and the products and services we offer; and
• detect, prevent, or investigate suspicious activity or fraud.

To Enforce our Terms, Agreements, or Policies.  To maintain a safe, secure, and trusted environment for you when you use our websites, mobile applications, and other services, we use your personal information to ensure our terms, policies, and agreements with you and any third parties are enforced.

(c) To Comply with Applicable Laws.  We are required to process certain personal information under certain laws and regulations, such as tax laws, as well as to:

• maintain appropriate records for internal administrative purposes as required by applicable law; and
• comply with applicable legal and regulatory obligations such as to provide important product safety information and notice of product recalls), and to respond to lawful governmental requests, as needed.

With Your Consent.  If we have your consent to do so, we will process certain personal information, including to:

• send you personalised promotions and special offers via email and other electronic means; and/or
• to inform you about our brands, products, events, or other promotional purposes and/or
• to send you surveys.

You can withdraw your consent at any time by modifying your promotional preferences in your Starbucks user account online, or by contacting us as described in the Contact Us section below. Withdrawing your consent does not affect the lawfulness of the processing prior to the withdrawal.

How We Share Your Information

We share your information as needed to fulfil the purposes described in this Privacy Statement and as permitted by applicable law. This includes sharing between Starbucks EMEA Limited, among  affiliated entities for internal business purposes, sharing with service providers to help perform business functions at our direction, sharing with your consent, sharing for marketing purposes, sharing as part of corporate transactions, and sharing to protect lawful interests.

We share personal information in the following circumstances:

(a) When We Work Together – We share information with subsidiaries and affiliated companies, including Starbucks Corporation, for fraud monitoring and services and other business purposes. For example, in some cases, we share personal information to administer our loyalty programs, process orders and requests, and expand and promote our product and service offerings.

(b) When We Work with Service Providers – We share your information with service providers that provide us with support services, such as: credit card processing services; website and Application hosting and management, the platform for our loyalty card; customer care services (such as assistance with responding to data subject access requests); email and postal delivery; location mapping; product and service delivery; fraud monitoring; analytics services; and conducting academic research.  We contractually limit these service providers from retaining, using, or disclosing your confidential personal information for any purpose other than performing agreed upon services for us.

(c) When We Work on Business Transactions – If we become involved with a merger, corporate transaction or another situation involving the transfer of some or all of our business assets, we may share your information with business entities or people involved in the negotiation or transfer.

(d) When Sharing Helps Us Protect Safety and Lawful Interests – We disclose personal information if we believe that the disclosure is required by law or legal process, if we believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that the disclosure will help us protect the rights, property, health or safety of Starbucks or our customers or partners.

(e) When We Work with Marketing Service Providers – We share information with marketing service providers to assess, develop and provide you with promotions and special offers that may interest you, administer contests, gather survey responses, sweepstakes and events or for other promotional purposes.

(f) When You Give Consent – We share information about you with other companies if you give us permission or direct us to share the information.

(g) When You Post on Our Websites – If you post information on a blog or another part of our websites, the information that you post may be seen by other visitors to our websites, including your user name.

We also share information in a way that does not directly identify you. For example, in some cases we share information about your use of our websites and mobile applications in a manner that does not identify you, or combine information about the nature or frequency of your transactions with similar information about other people and share the aggregated information for statistical analysis and other business purposes.

Starbucks Mobile Applications

In certain locations, we may offer the Starbucks mobile application (“Application”) for our customers’ use and enjoyment.  For more information on the Starbucks® Application for iPhone® or Android™, please visit: www.starbucks.co.uk/app or your device’s mobile app store.

Use of the Application entails information collection in accordance with the Information We Collect section above, and includes ways for you (the “User”) to control Application functionality, such as location services, purchasing e-gifts, and setting push notification and in-app message preferences. 

User Information

Through the use of an iOS, Android or other supported hardware device, some functionality of the Application requires the transmission of certain information provided by you to Starbucks, including:

• username and password;
• e-mail address;
• billing address;
• phone number;
• financial information, such as payment card numbers or account numbers;
• information related to a Starbucks stored value card (“Starbucks Card”);
• voice; and
• GPS location (together, “User Information”). 

This User Information is needed in order to purchase Starbucks products through the Application.  You have multiple options to securely and conveniently make your purchase, including:

• by using the Application to pay in the same manner as you would pay with a Starbucks Card (“Mobile Payment”);
• by making payment via your mobile device using a Starbucks Card prior to arriving at the store (“Method of Payment,” or “MOP”); and
• by placing an order using voice commands (“Voice Ordering”).

As described further below, certain optional information is also shared with Starbucks through the Application, including:

• Personalised messages for individuals to whom you would like to purchase and send a Starbucks gift card (“eGift”), and names and email addresses from a device’s “contacts” list if you choose to import a recipient’s contact information from there;
• advanced analytics information such as location data, diagnostic and usage data, and user interactions;
• location-based information, such as through GPS, Bluetooth-enabled iBeacons, or other location-based technology to enhance the user experience so that you may order ahead, receive directions, and see what is available at nearby stores; and
• the day and month of your birthday, so that we may recognise you on your special day (we don’t ask for your birth year for this).

To enable our systems to recognise your browser or device and to provide the Application to you, we use cookies. For more information about cookies and how we use them, please read our Cookie Notice.

Controlling Application Functionality

Location  Services - In order to use certain Application functionality, such as MOP and location-based services and technology, you must either (a) enable “location services” in the Application; and/or (b) set the permissions in your mobile device to allow communication of this information. More information about adjusting location services on iOS devices may be found here, and additional information on managing an Android device’s location settings may be found here.

If you allow for location sharing, your device communicates with us in ways that allow for us to customise your experience in and around Starbucks stores, to monitor the effectiveness of our marketing efforts, to tailor messages based on your time and location patterns, and to limit the number of times you see a promotional message or offer.

Voice Ordering - In order to use certain Application functionality such as Voice Ordering, when available, you must (a) enable “microphone” and “speech recognition” in the Application; and/or (b) set the permissions in your mobile device to allow communication of this information.

If you use such Application functionality, including location services and voice ordering, you are transmitting User Information to Starbucks and/or its agents, and authorize Starbucks and/or its agents, to record, process, and store such User Information as necessary for the Application functionality and for purposes described in the Starbucks Privacy Statement. Please see the rest of this Privacy Statement for more information about how we may use and store personal information, and how to control the use of your personal information.

eGifts -  If you choose to use Application functionality that allows you to send messages or eGifts to third parties, you must first obtain their permission to provide their personal information, such as their name, phone number or email address, to Starbucks. The referred information will be used by Starbucks for the purpose of contacting the third party, on your behalf, to carry out the requested functionality, for example, by emailing an eGift. Although you may enter the recipient’s contact information into the Application, you also have the option to provide the recipient’s contact information by granting Starbucks permission to access your device’s contacts.

User Responsibility

You are solely responsible for maintenance of the confidentiality and security of any User Information which you transmit from or store on a Device for purposes of the Application, including Mobile Payment, MOP and Voice Ordering, and for all transactions and other activities undertaken with any Starbucks Card registered in the your name, whether authorised or unauthorised. You agree to immediately notify Starbucks of any unauthorised transactions associated with the Application including Mobile Payment, MOP, Voice Ordering, or any other breach of security. Starbucks shall not be responsible for any losses arising out of the loss or theft of User Information which you transmit from or store on a Device or from unauthorised or fraudulent transactions associated with the Application.

Email Communications, Push Notifications, and In-App Messages

The Application allows all users to set preferences for receiving promotional email communications from Starbucks, receiving push notifications on your device, and receiving inbox messages.  Please note as well that you may opt-out of receiving email communications at any time by adjusting your Starbucks online account settings as described in the Your Choices and Rights section below, or by clicking the “unsubscribe” link included within any commercial email we send you.

Your Choices and Rights

You have control over your promotional communications preferences, mobile application functionality, cookie settings, and interest-based advertising preferences. You also have certain rights under law. 

Promotional Communication Choices

You can opt out of receiving promotional emails and mailings by informing us of your preference at the time you sign up for a Starbucks account, by modifying your promotional preferences online in your account’s profile management section, or by following the “unsubscribe” instructions in the promotional emails we send you. Similarly, you may opt in to receive text messages, telephone calls and mailings. Please note that if you opt out of receiving promotional communications from us, we may still send you transactional communications, including emails about your Starbucks accounts or purchases.

Mobile Functionality – As described in the Starbucks Mobile Applications section above, location services, push notifications, and voice transmissions may be adjusted or disabled within your device settings.

For more information on our use of cookies, please read our see Cookie Notice.

Under certain circumstances, by law you have the right to:

Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you.

Request correction of the personal information that we hold about you.

Request erasure of your personal information. This enables you to ask us to delete or remove personal information in certain circumstances (e.g., where there is no good reason for us continuing to process it).

Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party), or where we are processing your personal information for direct marketing purposes.

Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you.

Request the transfer of your personal information to another party, when possible. 

You can exercise these rights by visiting your user account at www.starbucks.co.uk/account, or by contacting us as described in the Contact Us section below and specifying which GDPR privacy right(s) you wish to exercise.  We must verify your identity in order to honor your request, which we will respond to within one month.

How We Protect Your Information

We protect your information using technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. When you transmit highly sensitive information (such as a credit card number) through our website or in one of our mobile applications, we encrypt the transmission of that information using the Secure Sockets Layer (SSL) protocol.

However, no security system is perfect, and due to the inherent nature of the Internet, we cannot guarantee that data, including personal information, is absolutely safe from intrusion or other unauthorised access by others. You are responsible for protecting your password(s) and maintaining the security of your devices.

Retention and Disposal of Your Information

We store personal information as needed to accomplish the purposes identified in this Privacy Statement and to meet legal requirements, including record retention, resolving disputes, and enforcing our agreements.  Our retention of your personal information is governed by applicable law.  This storage period may extend beyond the term of your relationship with us.

As a general rule, we keep your data for only as long as it is needed to complete the purpose for which it was collected or as required by law. We may need to keep your data for longer than our specified retention periods to honor your requests, including to continue keeping you opted out of marketing emails, or to comply with legal, regulatory, accounting or other obligations. When personal information is no longer needed, or in any event, after legal authority to retain it has expired, personal information will be destroyed, in accordance with local law and pursuant to procedures established in relation to the relevant system or process.

Children

We do not intend for our websites or online services to be used by anyone under the age of 13. If you are a parent or guardian and believe we may have collected information about your child, please contact us immediately as described in the "Contact Us" section of this statement. For the more information, please see our Terms of Use.

International Transfers

Your personal information may be transferred to, stored, and processed in a country other than the one in which it was collected, including the United States. It may also be processed by staff operating outside the EEA who work for Starbucks or for our third-party service providers. In such cases, we will take appropriate steps to ensure an adequate level of data protection of the recipient as required under the GDPR, including by putting in place standard contractual clauses that have been approved by the European Commission. You may obtain a copy of these clauses by contacting our DPO (see the Contact Us section below). 

Contact Us

We welcome your questions, comments and concerns about privacy. To get in touch with our Customer Care team you can submit a query here or by postal mail at: Starbucks Coffee Company, Building 7 Chiswick Park, 566 Chiswick High Road, London, W4 5YG or our Data Protection Officer at [email protected].

For contact details in Northern Ireland, please find here

You have a right to submit any rights request to Starbucks EMEA Limited and Starbucks Coffee Company (UK) Limited, which operates the Starbucks business in the UK. [The entity that you submit the request to shall be responsible for dealing with the request and responding to you.]

If you have any issues with our compliance, you have the right to lodge a complaint with an EEA supervisory authority here in the country in which you live or work. We would appreciate the opportunity to first address your concerns and would welcome you directing an inquiry first to us per the "Contact Us" section below. You may also contact the Starbucks Data Protection Officer (“DPO”) at any time at [email protected]. 

Cookie Notice

Effective Date:  21st June, 2021

Like most companies, Starbucks engages certain providers to use cookies, web beacons and similar tracking technologies (collectively, “cookies”) on our owned or operated websites and mobile applications (“Sites”). 

The purpose of this Cookie Notice is to provide clear and comprehensive information for visitors to our Sites (“you”) about the cookies we may use, the purposes for using them, and the control that you have over how cookies are used.

For more information about our general approach to data and privacy, or to contact us with questions, please see the privacy policy listed on the Starbucks-affiliated website you visited or see the Starbucks Privacy Statement.      

Contents

You may skip to the specific sections of our Cookie Notice by selecting any of the sections listed below.

1. What Are Cookies?

1. Do You Have to Allow Cookies?

1. Are There Key Terms to Know?

1. What Are the Types of Cookies We Use?

1. What Other Information do we Collect using Cookies?

1. Can You Change Your Cookie Settings?

1. Are There Other Ways to Opt-Out of Cookies?

1. Where Can I Find More Information?

1. What Are Cookies? 

Cookies are small text files that a website stores on your computer or mobile device when you visit a website, mobile application or click links within certain marketing emails. On subsequent visits to that website or mobile application, the cookies are recognized by the site owner or the individual parties setting the cookies. Cookies are important to the proper functioning of our Sites and are used to distinguish you from other visitors to the Sites in order to remember your preferences, create a personalized user experience, understand site usage patterns, or for marketing purposes. Other tracking technologies include web beacons, Java Scripts, entity tags, and HTML5 local storage.

Cookies – Cookies are small data files that are sent from a website’s server and are stored on your device’s hard drive either for only the duration of your visit or for a fixed period. Cookies contain information that can later be read by a web server.

Web Beacons – Web beacons are small, transparent images that are embedded in web pages, applications, and emails that are sometimes called “clear gifs," “single pixel gifs", "page tags" or “web bugs." We use web beacons to track the web pages you visit, to test the effectiveness of our marketing, and to find out if an email has been opened and acted on.

JavaScript – JavaScript are code snippets embedded in various parts of websites and applications that facilitate a variety of operations including accelerating the refresh speed of certain functionality or monitoring usage of various online components.

Entity Tags -- Entity Tags are HTTP code mechanisms that allow portions of websites to be stored or “cached" within your browser and validates these caches when the website is opened, accelerating website performance since the web server does not need to send a full response if the content has not changed.

HTML5 Local Storage – HTML5 local storage allows data from websites to be stored or “cached" within your browser to store and retrieve data in HTML5 pages when the website is revisited.    

Do You Have to Allow Cookies?

No, you do not have to allow cookies unless they are required (or “strictly necessary”) for the Sites to operate, as described below.However, if you do disable cookies, please be aware that the Site may not load as it is intended and your browsing experience may be less tailored.

Are There Key Terms to Know?

Yes, there is certain terminology that is helpful for you to understand in order to make informed decisions about cookie usage.  This includes first- and third-party cookies and session and persistent cookies. 

First- and third-party cookies:  Whether a cookie is “first” or “third” party refers to the domain setting the cookie. This means that a first-party cookie is a cookie set by the operator of the website or application being accessed by the user in the United Kingdom. Third-party cookies are cookies set by a domain other than the website or application you are visiting, such as by an analytics provider present on the website. When you use our Sites, we may allow third parties to collect device and usage information and location information across your different devices through mobile software development kits.  Third-party-cookies may include the different types of cookies described below.

Session and persistent cookies:  Session cookies are temporary cookies that allow a website operator to understand actions taken on a website while a browser session is open. These cookies are deleted once the browser is closed.  Persistent cookies, in contrast, remain on a visitor’s browser or hard drive for the duration of time specified as that cookie’s expiration date.

What Are the Types of Cookies We Use?

The below charts list the cookies used by the Sites owned or operated by the Starbucks brand. Our individual Sites will each use a selection (but likely not all) of these cookies as appropriate.

The cookies that we and our providers use on our Sites may be divided into three main groups, as described further below: required cookies, functional cookies, and advertising cookies.

Required Cookies: Required (or “strictly necessary”) cookies are necessary for the proper functioning of the Site, including to enable you to move around the Site and use its features as you expect to, such as accessing secure areas of the Site Because of this, required cookies do not require your consent.

We use these cookies for the purposes of servicing user requests, maintaining shopping carts, identifying you as being logged into the Site, remembering your consent preferences, for authentication, and for security and fraud prevention purposes. To see the Required Cookies chart, please click

Functional Cookies:  Functional cookies collect information about how visitors use our Site, for instance which pages visitors go to most often, error messages they receive, and other analytics information. 

The purpose of these cookies is to allow us to count visits and traffic sources to our Site so that we can measure and improve the performance of our Site. When we know which pages are the most and least popular, and how visitors move around the Site, we are better able to create pages that visitors like. The information collected by these cookies is aggregated.      

Functional cookies also allow the Site to remember choices a user makes (such as the language or region the user is in) and provide enhanced, more personalised features. These cookies can be used to remember changes a visitor has made to its text size or fonts, or provide services a visitor has requested, such as to watch a video or leave a comment on Site.      

The purpose of these cookies is to save your preferences and choices and to improve your browsing experience. To see the Functional Cookies chart, please click

What Other Information do we Collect using Cookies?

Device and Usage Information – We may collect information about your browser or device. This information may include the type of device you are using, your operating system, your browser, your internet service provider, your domain name, your internet protocol (“IP”) address, your device and mobile ad identifiers (e.g., Apple IDFA or Android AAID), the website that referred you to our Site, the web pages of our Site that you view (including the date and time you viewed them), the services or functionality you access or use on our Site (including the date and time of your access or use), and the subject of the ads you click or scroll over.

Location Information – We may collect information about the location of your device, such as information that identifies your device’s precise location (for example, GPS latitude and longitude level) or its approximate location (e.g., less precise location estimated based on a browser or device’s IP address).  We may so use location-based technology in our retail locations, such as iBeacons, to collect information about the presence of your device, if your Bluetooth is turned on and your device settings allow for this.

We collect this location information or derive it from your GPS, WiFi, Bluetooth or other device settings for purposes of enhancing or facilitating our services, such as to enable the functionality of our Sites that provide you with information about stores near you, to enable you to remotely order and pay for our products and services, or so that you may have certain Starbucks products delivered to you by a third-party vendor.

We may also use information about the location of the device you are using to help us understand how our Sites and other services and functionality are being used, or to deliver more relevant advertising or personalized experiences for you, including tailored marketing offers or messages based on your location or related context such as the time of day or weather.

Can You Change Your Cookie Settings? 

Yes, you can set or change your cookie preferences for our Site at any time by loading our consent manager below "Cookie Consent"

Are There Other Ways to Opt-Out of Cookies?

Yes, there are industry-initiated opt-out platforms that you can use to opt-out of cookies—even for providers not found on our Sites. Links to several such platforms are found below.

Most web browsers allow control over most cookies through the browser settings. If you want to learn the correct way to modify your browser settings, please use the Help menu in your browser or review the online instructions provided by the following browsers: Internet Explorer, Google Chrome, Mozilla Firefox, Safari Desktop, Safari Mobile; and Android browser.

To opt out of being tracked by Google Analytics across all websites, you can also visit https://tools.google.com/dlpage/gaoptout.

Residents of the European Union may opt-out of online behavioural advertising served by the European Interactive Digital Advertising Alliance’s participating member organisations by visiting https://www.youronlinechoices.eu/.

To opt-out of data collection for interest-based advertising across mobile applications by participating companies, download the DAA’s AppChoices mobile application opt-out offering here:  https://youradchoices.com/appchoices.

Adobe Flash Player Technology – We allow Adobe to set and enable special cookies that are necessary to deliver video content for Adobe Flash Player. You cannot remove Flash cookies simply by changing your browser settings. If you would like to limit the websites that can store information in Flash cookies on your device, you must visit the Adobe website

"Do Not Track" Technology – Some newer web browsers have a "Do Not Track" preference that transmits a "Do Not Track" header to the websites you visit with information indicating that you do not want your activity to be tracked. We currently do not respond to browser "Do Not Track" signals, as there is no standard for how online services should respond to such signals.

Where Can I Find More Information?

A useful resource for learning more information about cookies can be found at: www.allaboutcookies.org.

Starbucks Card Account Terms of Use and Agreement

Starbucks Coffee Company (UK) Limited ("Starbucks" or "we" or "us")

IMPORTANT -- PLEASE READ: The following Starbucks Card Agreement describes the terms and conditions that apply to the pre-paid account of your Starbucks Card.

YOUR USE OF YOUR STARBUCKS CARD IS GOVERNED BY THE TERMS OF THIS AGREEMENT. PLEASE ENSURE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS BEFORE USING YOUR STARBUCKS CARD. IF YOU DO NOT UNDERSTAND THESE TERMS YOU MAY CONTACT https://customercare.starbucks.co.uk/sbux?lang=en TO DISCUSS YOUR CONCERNS WITH US BEFORE YOU FIRST USE YOUR STARBUCKS CARD.

PLEASE ALSO TAKE THE TIME TO REGISTER YOUR STARBUCKS CARD BY VISITING OUR WEB SITE AT www.starbucks.co.uk AS THIS WILL PROVIDE YOU WITH EXTRA SECURITY IN THE EVENT THAT YOUR CARD IS LOST OR STOLEN.

WE RECOMMEND YOU KEEP A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

PART ONE:  STARBUCKS CARD GENERAL TERMS

About Your Account; Starbucks Purchases Only.
The Starbucks Card is issued to you by Starbucks. It allows you to load a monetary value on to your Starbucks Card for future purchases at participating Starbucks stores. The Starbucks Card is to be treated like cash. It cannot be replaced if lost, stolen or destroyed unless you have registered it and reported the loss as described below. The monetary value that you load onto your Starbucks Card is a pre-payment only for the goods and services of participating Starbucks stores. No credit card, credit line, overdraft protection or deposit account is associated with a Starbucks Card. No interest, dividends or any other earnings on funds loaded on to a Starbucks Card will accrue or be paid or credited to you by Starbucks. The value associated with the Starbucks Card is not insured or guaranteed by any person or entity.

*UK and Republic of Ireland members will be able to earn Stars (at the rate in their country of residency) in participating Starbucks stores in the UK & Republic of Ireland. Unfortunately, not all stores have the ability to honour Rewards at this time. Please use the Store Locator using the ‘Redeems Rewards’ filter to find a location(s) nearest to you that can redeem Starbucks Rewards.

Loading Value on Your Card.
In the UK, you can load value onto a Starbucks Card by using a credit card, debit card or cash by visiting any participating store. You may also top up an existing Starbucks Card by using a credit or debit card (VISA, MasterCard or American Express) online at www.starbucks.co.uk/account/cards. If you choose to top up your Starbucks Card online, any personal data which you provide to us in order to do so will be held pursuant to Starbucks Privacy Policy on secure servers in the USA and by proceeding with the topping up facility, you will be agreeing to this arrangement.

The value of your Starbucks Card is subject to the following load limits; the maximum amount that can be loaded onto your Starbucks Card in any transaction is £150, a maximum value of £150 may be stored on your Starbucks Card at any time and a minimum value that can be loaded is £2. A minimum value of £5 must be loaded onto your Starbucks Card in order to register your Starbucks Card online. Starbucks may change these maximum and minimum amounts at any time by notifying you at the point of sale or on the Starbucks web site and such change shall not constitute an amendment to this agreement. In accordance with Anti-Money Laundering Regulations, the maximum amount which can be loaded onto your Starbucks Card in any consecutive 30 days period is £200 (this amount being subject to change due to currency fluctuations). The maximum amount that may be loaded onto a Starbucks Card in the UK over the life of the Card is £9,000 at which time the Card will be replaced with a new Card.

Amounts loaded, and subsequently topped up, onto a Starbucks Card are held and denominated in the currency of the country in which it was initially issued regardless of the currency used to load the Card. When adding value to your Starbucks Card or using it to make a purchase outside of the country in which it was issued, foreign currency conversion calculations are based on exchange rates published daily by Bloomberg. No fees or other charges are assessed to your Starbucks Card for the conversion. When using your Starbucks Card outside of the country in which it was issued, the balance shown on your receipt at the point of sale will be in the domestic currency of the store location you are visiting.

Auto Top-Up.
To make reloading your Starbucks Card easier, you can use our auto top-up (Reload) feature. By linking a credit card or debit card to your Starbucks Card, you can reload a nominated value onto your Starbucks Card whenever you like. To set up Auto Top-up you will need to register your Starbucks Card online and log in online at www.starbucks.co.uk. Set up the minimum Starbucks Card balance value at which you want your Starbucks Card value to auto top-up. Provide us with payment information and the auto top-up value. Your credit card or debit card will be billed according to the schedule and amount you have selected. Your selected value may take 24 hours to be processed onto your Starbucks Card. We will send you an email after each auto top-up purchase to let you know your Starbucks Card has been loaded. You can change your preferences at any time by logging into your online account, but changes may take up to 24 hours to go into effect.

To discontinue your Automatic Reload feature, you must log in at www.starbucks.co.uk or via the Starbucks® UK app.

Fees and Expiry Date.
Starbucks does not charge any fees for the issuance, activation, use or topping up of your Starbucks Card and your Starbucks Card has no expiry date.

Receipts and Statements.
Cardholders are not sent statements of itemised transactions from a Starbucks Card account. You can check the balance of your Starbucks Card or review recent transactions on your Starbucks Card at our web site at www.starbucks.co.uk, or by contacting us here https://customercare.starbucks.co.uk/sbux?lang=en/. You will need to have your Starbucks Card available in order to access your account. The account balance for a Starbucks Card also will appear on your receipt from a point-of-sale register. When you use your Starbucks Card, you will receive a receipt if you request one but will not be asked to sign the receipt. The receipt will indicate that the purchase was made using a Starbucks Card and will provide the remaining balance of your Starbucks Card. You should keep your receipts and check your online statement to ensure that your account balance is correct.

Redemption.
Amounts loaded on your Starbucks Card in the EU, may be redeemed by contacting us here https://customercare.starbucks.co.uk/sbux?lang=en/ and no fee is payable. You may be asked to provide proper documentation of your identity, such as your address, a driver’s license, passport, etc, and your bank account details. Upon verification of your identity and receipt of your bank details, a refund will be made within 30 business days directly into your bank account. This may vary, however, up to a maximum 45 business days. Amounts loaded on your Starbucks Card outside of the EU are subject to the redemption and cash back regulations of the country where the funds were loaded. Business days are Monday to Friday.

Complaint Handling.
We reserve the right to correct the balance of your Starbucks Card account if we believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Starbucks Card, please contact our Customer Care Team here https://customercare.starbucks.co.uk/sbux?lang=en/. We will conduct an investigation and communicate the results and correct any error that we verify as soon as we finish the investigation. If no error was found, we will communicate an explanation. If you are dissatisfied with our resolution of a dispute, after eight weeks you may refer the issue to the Financial Ombudsman Service if your card was issued in the U.K. We will have no liability for any billing error unless you provide us notice within sixty (60) days of the date you become aware of the error. You should monitor your transactions and account balances closely.

Optional Registration; Liability for Unauthorised Transactions.
Because your Starbucks Card is used like cash for purchases from Starbucks, you are responsible for all transactions associated with your Starbucks Card, including unauthorised transactions. However, if your Starbucks Card is lost, stolen or destroyed, the card can be replaced with the balance remaining on it at when you reach out to us, but only if you have registered it with us. To register your card, please visit our web site at www.starbucks.co.uk. Please notify us immediately if you change any of your registration information. Personal Information which you provide to us for purposes of registering your Starbucks Card will be held pursuant to Starbucks Privacy Policy and may be held by Starbucks in the US. Information on Starbucks data protection practices and Starbucks Privacy Policy is available on this website at https://www.starbucks.co.uk/privacy-statement. If your Starbucks Card is lost, stolen or damaged, you should contact us immediately at https://customercare.starbucks.co.uk/sbux?lang=en/.Your Starbucks Card balance is only protected from the point in time that you notify us that the Card is lost, stolen or damaged. We will freeze the remaining balance on your Starbucks Card at the time you notify us and will load that remaining balance on your replacement Starbucks Card. If you register a Starbucks Card which was purchased in another country, the laws of the country of origin will apply.

PART TWO:  IMPORTANT LEGAL TERMS

Changes to This Agreement.
We may amend the terms of this agreement at any time for security, legal, regulatory or valid business reasons. We will post the terms to the modified agreement on our web site at www.starbucks.co.uk. Subject to the remainder of this clause, any change, addition or deletion will become effective at the time we post the revised agreement to our web site or in our stores or as otherwise stated in our notice to you. Unless we state otherwise, the change, addition or deletion will apply to your future and existing Starbucks Cards. The amended terms will apply to you if (1) you do not notify us to the contrary within twenty (20) days of the date of our notice (or such other reasonable period of time as specified in our notice to you), or (2) you use your Starbucks Card after such twenty (20) day notice period. If you do not accept the changes, additions or deletions, your Starbucks Card will be cancelled and any amounts remaining on your Starbucks Card will be refunded to you, as per the refund terms above.

Cancellation of This Agreement.
We may suspend or terminate this agreement at any time by giving you reasonable prior notice. We need not, however, give you notice where we have serious grounds for considering that immediate termination is required (e.g. if we reasonably suspect fraudulent or unauthorised use of the Starbucks Card). If we terminate this agreement in circumstances where you are not in breach of this agreement, we will refund or issue store credits equal to the balance held in your Starbucks Card account less any amounts that you owe us. In the event that this agreement is terminated, this Part Two shall continue to apply as between us in respect of anything either of us did whilst this agreement was in force.

Governing Law.
This agreement is governed by the laws of England and Wales.

Disclaimers and Limits of Liability.
Starbucks does not represent or warrant that your Starbucks Card will always be accessible or accepted at participating Starbucks stores.

In the event that Starbucks is liable to you under this agreement, you will be entitled to recover from us your actual damages, up to the last balance held on your Starbucks Card.

Starbucks will not be liable to you for:

• any loss of income, business, goodwill or profits arising out of this agreement;
• any unauthorised access to or alteration, theft or destruction of your Starbucks Card;
• the consequences of any delay or mistake relating to the use of your Starbucks Card caused by any circumstances beyond our control;
• any loss or damage which was not caused by our breach of this agreement or breach of our legal duty of care;
• any loss or damage which was not a reasonably foreseeable result of either our breach of this agreement or breach of our legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time we entered into this agreement, such loss was contemplated by you and by us; or
• any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage.

This agreement does not affect your statutory rights and must be read subject to those rights. If you require more information on your statutory rights you should contact your local authority Trading Standards Department or Citizens Advice Bureau.

Assignment.
We may transfer all or part of this agreement without such transfer being considered a change to the agreement, by giving notice to you. The company or other entity to whom we transfer this agreement will have the same rights and obligations as we did before the transfer and we will ensure that it agrees in writing to be bound by the terms and conditions of this agreement so that you rights under this agreement are not detrimentally affected.

Entire Agreement; Construction.
All correspondence entered into under this agreement will be in the English language. This agreement is the complete and exclusive statement of the agreement between you and Starbucks and supersedes all prior proposals and all other agreements in respect of the subject matter of this agreement. If any provision of this agreement is illegal or unenforceable, that provision will be deleted from this agreement, and the remaining terms will not be affected. Headings are for convenience of reference only and will in no way affect interpretation of this agreement.

Enquiries or Questions.
If you have any questions regarding this Starbucks Card Account Terms of Use and Agreement, or your Starbucks Card, please submit a query here https://customercare.starbucks.co.uk/sbux?lang=en/.

Starbucks Coffee Company (UK) Limited. Building 7 Chiswick Park, 566 Chiswick High Road, London, W4 5YG.

Starbucks® Rewards Terms and Conditions

Updated: 08 January 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING OR USING THIS PROGRAMME, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU SHOULD NOT PARTICIPATE IN THIS PROGRAMME.

These Terms and Conditions apply to your access to, and participation in, the Starbucks® Rewards programme which in the United Kingdom is operated by Starbucks Coffee Company (UK) Limited or its affiliated companies (collectively, “Starbucks”) (“Starbucks Rewards”). These Terms and Conditions do not alter in any way the terms or conditions of any other agreement you may have with Starbucks for products, services or otherwise. Starbucks reserves the right to change, modify and/or eliminate Starbucks Rewards and/or these Terms and Conditions or any policy, FAQ, or guideline pertaining to Starbucks Rewards at any time and in its sole discretion. Any changes or modifications will be effective upon posting the revisions to www.starbucks.co.uk. Your continued participation in Starbucks Rewards will confirm your acceptance of such changes or modifications; therefore, you should review these Terms and Conditions and applicable policies frequently to understand the terms and conditions that apply to Starbucks® Rewards. If you do not agree to the amended terms, you must stop participating in Starbucks® Rewards.

This programme is not targeted towards, nor intended for use by, anyone under the age of 18. Please read the Privacy Policy carefully to understand how Starbucks collects, uses and discloses information about its customers.

ABOUT STARBUCKS® REWARDS

Starbucks® Rewards is one way in which Starbucks endeavours to reward and thank loyal customers for patronising our business and purchasing Starbucks products. Starbucks® Rewards members are able to earn and accumulate "Stars" that can be redeemed for Starbucks Rewards benefits ("Rewards") at participating Starbucks stores. Unfortunately, not all Starbucks stores have the ability to award Stars or redeem Stars for Rewards at this time. To find the location nearest you that participates in Starbucks® Rewards, visit the Starbucks Store Locator at https://starbucks.co.uk/find-store.  

JOINING STARBUCKS® REWARDS

To join Starbucks® Rewards go to www.starbucks.co.uk or to the Starbucks® UK mobile app (for Android™ or iPhone® device) (“App”) and follow the prompts to create an account. You will be required to provide the following information:

1.      First and last name, email address, password, country of residence and marketing preferences.

2.      Birthday (month, day) is optional to receive birthday offers. If you do not provide birthday information you will not receive your Birthday Reward when you reach Gold Level.

When you join Starbucks® Rewards, you are automatically provided with a digital membership barcode and can request a Starbucks Card with a zero GBP (£0.00) balance. You can add funds to your digital Starbucks Card either online at www.starbucks.co.uk/account, through the App, or in-person at a participating Starbucks store. You can also register a physical Starbucks Card to your account by adding the 16-digit Starbucks Card number and security code. Starbucks Cards may include physical Starbucks plastic cards that are available for sale from participating Starbucks stores and other retail locations (e.g. Supermarkets). Multiple Starbucks Cards can be added for use in your Starbucks UK app to collect Starbucks® Rewards, but you may have only one (1) account that is personal to you.

All Starbucks Cards, including the one that is digitally provisioned, are subject to the Starbucks Card Terms & Conditions which are incorporated into these Terms of Use. For more information about Starbucks Cards, please visit www.starbucks.co.uk/card

Personal information which you provide to us for purposes of creating an account and registering your Starbucks Card will be held pursuant to Starbucks Privacy Policy and may be processed by Starbucks in the United States of America. Information on Starbucks data protection practices and Starbucks Privacy Policy is available on this Website.

EARNING STARS

The Rewards that are available to you through Starbucks® Rewards are based on the number of Stars that you earn. You can earn Stars by making purchases at participating Starbucks stores in the UK and the Republic of Ireland using a registered physical Starbucks Card or the Starbucks® UK app only.

• Paying for your purchase with a Starbucks Card. When you pay with your digital Starbucks Card in the App, you will earn 10 (ten) Stars for every £1 GBP you spend at participating stores. You will also earn 10 Stars for every £1 GBP spent when you a) pay in-person at a participating store with your registered physical Starbucks Card or b) scan the barcode in the App, and then use any physical Starbucks Card (regardless of whether it is registered) to complete the purchase.

• Paying for your purchase with another Payment Method. You can link a credit card, debit card or mobile wallet to your account, and use it to pay directly for your order through the Starbucks® UK App. When you pay directly with a linked payment method, you will earn 10 (ten) Stars for every £1 GBP you spend at participating stores. Starbucks may add or remove available payment methods at any time in its sole discretion.

• Scan or swipe your Starbucks Card or App (or digital membership barcode) at the till and then pay with cash, credit card, debit card or mobile wallet. You can earn 10 (ten) Stars for every £1 GBP you spend at participating Starbucks stores.

•When calculating your Stars, we will round up to the highest 10p as per the following:  

£0.01 - £0.10 = 1 Star  
£0.11 - £0.20 = 2 Stars 
£0.21 - £0.30 = 3 Stars 
£0.31 - £0.40 = 4 Stars 
£0.41 - £0.50 = 5 Stars 
£0.51 - £0.60 = 6 Stars 
£0.61 - £0.70 = 7 Stars 
£0.71 - £0.80 = 8 Stars 
£0.81 - £0.90 = 9 Stars 
£0.91 - £1.00 = 10 Stars

• Promotional Bonus Star Offers. From time to time, we, or others acting with our permission, may offer you opportunities to earn additional "Bonus Stars" through special promotions. These promotional Bonus Stars will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in such promotional offer.

Note: Stars will be calculated and awarded to two decimal places (“Stardust”) to ensure that the full value of your transaction is recognised and credited to your Starbucks® Rewards account.

• There is currently no upper limit on the number of Stars that you can accrue. However, Starbucks reserves the right in its absolute discretion to impose a cap on Star accrual should it deem it necessary.

• You can view your full and current Star balance to two decimal places by logging into your Starbucks account here. However, when viewed in your Starbucks® UK app, your current Star balance will appear rounded-down to the nearest whole number on the home screen. The full balance, to two decimal places, will be tracked and accounted for on your Rewards screen in the Starbucks UK® app or on your online account.

STAR EXPIRATION

Unless otherwise noted, Stars are automatically added to your account within twenty-four (24) hours of your eligible purchase and each Star has an individual expiration date of two (2) years from the date awarded to your Starbucks account. If a Star is not exchanged for a designated programme benefit within two (2) years of its award, the Star will automatically expire and will be deducted from your account on the date of expiration. Where you redeem a Star(s) as part of a programme benefit, Starbucks will automatically redeem and deduct such Star(s) from your Starbucks account by using the Star(s) with the shortest period left until expiration first. Starbucks reserves the right at any time to adjust your Star balance where it has reason to suspect fraudulent activity.

CURRENCY EXCHANGE

If the address associated with your account is located in the United Kingdom and the Republic of Ireland, any qualifying purchase you make using a Starbucks Card registered to your account at participating Starbucks stores in the UK or the Republic of Ireland will earn Stars as if the currency were expressed in GBP. No currency exchange is applied to the value of your purchase for the purpose of determining how many Stars you have earned.

EXCLUSIONS TO EARNING & REDEEMING STARS; PARTICIPATING STORES ONLY

Members registered in the UK and Republic of Ireland will only be able to redeem Stars in participating stores in the UK or Republic of Ireland. You cannot earn Stars on purchases of or on Starbucks Cards (such as activations, reloads, transfers, and other card-to-card transactions). Unfortunately, not all stores have the ability to honour Rewards or Star Redemption at this time. Please use the Store Locator using the ‘accepts Starbucks Card’ filter to find a location(s) nearest to you that can redeem Starbucks Rewards.

STARBUCKS® REWARDS PROGRAMME

There are two levels of benefits in Starbucks® Rewards depending on the number of Stars that you accumulate in your account. By creating an account or by activating and registering a Starbucks Card, you will be automatically enrolled in Starbucks Rewards at Green Level. Earn two thousand five hundred (2500) Stars within a twelve-month period following your enrolment date and you will proceed to Gold Level.

To maintain Gold Level benefits, you must earn two thousand five hundred (2500) new Stars during each twelve-month period following the date you reached Gold Level.

GREEN LEVEL

Opening an account or activating and registering your Starbucks Card automatically enters you into “Green Level” of Starbucks® Rewards.  

Once you have entered Green Level and earned one hundred and thirty Stars (130), you will have the option of redeeming those Stars for a free Starbucks product as set out below at participating UK Starbucks stores (“Free Item Reward”). You will continue to accrue Stars with each purchase (ten (10) Stars for each £1 spent) until you choose to exchange your Stars for a Free Item Reward.

You must present your registered Starbucks Card, digital card or scan your digital membership barcode in the App at the till point with the barista at a participating UK Starbucks store in order to redeem your Free Item Reward. You can view and track your Stars on www.starbucks.co.uk/account or in the ‘Account’ section on the Starbucks UK mobile app.

Stars may be redeemed for Free Item Rewards at participating UK Starbucks stores, with such Stars being deducted from your Starbucks account at the point of redemption. Starbucks Rewards offers different Free Item Rewards based on different Star redemption tiers. Note that the Free Item Rewards available and Star redemption tiers may vary by location and by country, and that we may adjust the items included in each tier at any time in our sole discretion. To see the available Free Item Rewards in your location, please check our App [https://www.starbucks.co.uk/app]. The Star redemption tiers for redeeming Stars at participating UK Starbucks stores are as follows, subject to availability:

130 Stars may be redeemed for one (1) of the following: filter coffee OR hot tea OR Americano

300 Stars may be redeemed for one (1) of the following items: Butter Croissant, Pain au Chocolate, Chocolate Chunk Cookie, Lemon Loaf Cake, Blueberry Muffin, Chocolate Caramel Shortbread, All Butter Belgian Dark Chocolate Chunk Cookie or Chocolate Brownie. All Butter Belgian Dark Chocolate Chunk Cookie available in selected stores only.

500 Stars may be redeemed for one (1) handcrafted beverage  

1000 Stars may be redeemed for a selected merchandise item Merchandise availability may vary by store location.  

Note that ready to drink beverages and at home coffee products are excluded from the Star redemption tiers above.  

NEWS AND OFFERS

Starbucks may offer Starbucks® Rewards members early or extended access to special menu items or discounts at participating stores. You may take part in these offers by paying with a Starbucks Card registered to your account or scanning the member barcode in the App prior to your purchase.

Starbucks may offer Bonus Star promotions, where you can earn additional Stars for your purchase. Starbucks will notify you of a designated Bonus Star promotion. Starbucks reserves the right to exclude certain products and merchandise from Bonus Star eligibility and to modify the Bonus Star benefit.

Exclusive Offers, Announcements, Promotions and the newest products will be distributed by email, so you need to opt-in to receive promotional and marketing emails from Starbucks and provide a valid email address in order to receive them.

GOLD LEVEL

When you have earned two thousand five hundred (2500) Stars within a consecutive 12-month period or less, your account will be upgraded to “Gold Level”. At Gold Level you will receive the following benefits on your account:

• All Green Level benefits (as listed above).

• Free syrups and sauces to add to your chosen beverage. Syrups: Caramel syrup (regular or sugar free), Vanilla syrup (regular or sugar free), Hazelnut syrup (regular or sugar free), Almond syrup, Cinnamon Dolce syrup, Peppermint syrup, Simple Syrup, Brown Sugar Syrup and Peach syrup. Sauces: Mocha sauce, White Chocolate Mocha sauce, Chai sauce, Strawberry Sauce and Caramel Sauce. Our LTO (limited time offer) beverages will not be part of this offer and/or the ability to ‘add’ the syrup or sauce of an LTO to another beverage. LTO beverages are those beverages available for a seasonal campaign or promotional period only and are not standard menu items available all year round, for example Pumpkin Spice Latte or Crème Brulée Cream Cold Foam.

• Free toppings and inclusions to add to your chosen beverage. Toppings: Whipped Cream, Vegan Whipped topping, Mocha Drizzle, Caramel Drizzle and Cookie Crumble topping. Inclusions: Matcha Tea Powder, Frappuccino® Chips, Cookie Powder, Lemonade, Green Tea, Black Tea, Passion Tea, Strawberry inclusion, Lime inclusion, Strawberry Acai base and Cool Lime base. No cold foams, LTO beverage toppings and inclusions will be part of this offer.

• Extra shots of espresso are free to add to your chosen beverage.

• A combination of the above free extras added to your beverage is also acceptable, for example order your vanilla latte with an extra shot of espresso, scan or swipe your Starbucks Card, scan your digital membership barcode, or order ahead in the Starbucks® UK app and get the vanilla and the extra shot for free.

• The award of a coupon on your birthday, entitling you to a free handcrafted beverage of your choice at participating UK Starbucks stores. This coupon will remain valid for 30 days from the date of issue, at which point it will expire if not redeemed. Only available to Gold Level members.

MISCELLANEOUS

There are no membership fees associated with Starbucks® Rewards. Stars or coupons accumulated under the programme have no cash value and cannot be redeemed for cash.

Your Stars, benefits, registered Starbucks Card(s), and your account under the Starbucks® Rewards programme are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others. You may have only one (1) Starbucks® Rewards account that is personal to you.

Starbucks® Rewards benefits are available at participating store in the UK and are subject to change. Starbucks reserves the right to terminate your account and/or your participation in Starbucks® Rewards if Starbucks believes that you have violated these Terms and Conditions or that the use of your account is unauthorised, fraudulent or otherwise unlawful or in violation of these Terms and Conditions.

Without notice to you, Starbucks also reserves the right to "unregister" and make ineligible for Starbucks® Rewards any Starbucks Card or account that has been inactive for two (2) consecutive years. Inactivity is defined as no Stars earned during such two (2) consecutive year period. In the event that your Starbucks Card or account is unregistered or rendered inactive, all accrued Stars in your account are void.

Starbucks reserves the right to change, modify, discontinue or cancel Starbucks® Rewards or any part of the Starbucks® Rewards program, at any time and in its sole discretion.

Any dispute arising from these Terms of Use or your access to or participation in Starbucks® Rewards will be governed by the laws of England.

If any provision or part of a provision of these Terms and Conditions is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.

Starbucks® Delivers Terms & Conditions

Starbucks® Delivers UK is available on Just Eat, Uber Eats and Deliveroo. T&Cs apply to delivery service (see Just Eat, Uber Eats or Deliveroo for details).

Users must be 18+. 

Available at participating stores only. 

Starbucks® Rewards Stars cannot be earned or redeemed on orders made via Starbucks® Delivers.

My Starbucks Experience Survey Terms & Conditions

We’re passionate about creating best moments and uplifting the everyday for our customers. Our customer experience survey provides a simple way for you to connect with us and share your thoughts about the time you spend with us in store.

Our survey contains a short series of questions about your order and the service you received with our partners (employees) in store. Your feedback is completely anonymous and will be used to support in how we work on any opportunities to improve your future visits. We greatly value your time and any feedback you can provide.

SMG (Service Management Group) Limited

Starbucks have chosen SMG Limited to run the survey on our behalf. SMG is a leading experience management (XM) provider in the market research industry. They pair their technology and survey platform with professional services to accelerate value for clients like us, and change the way they act on customer and employee insights.

Find out more about SMG

SMG Privacy Statement

SMG Terms of Use

Offer Terms

Voucher entitles you to £2 off a £6 remaining transaction total (after any discounts or offers have been applied). Not valid in conjunction with any other offer, except those offered by Starbucks^® Rewards and our own cup scheme.

Offer redeemable in store only by handing in the survey paper invitation to the barista when ordering, not when placing mobile orders via the Starbucks^® UK app or Starbucks^® Delivers.

Offer not redeemable on Starbucks Card activation or reload balances.

Approx 1 in 20 customers will be invited at random to participate in the My Starbucks Experience survey. This is subject to change, at our discretion.

Offer only valid on successful completion of the My Starbucks Experience survey. Once completed, the QR code on the paper invitation will become a £2 voucher.

The survey must be completed within 7 days from the date and time printed on your invitation. The offer is valid for 14 days from the date and time printed on your invitation (and will expire one minute before the time printed on the invitation).

Valid at participating Starbucks stores only. For exclusions, click here.

Offer not available to Partners (employees) of Starbucks or its licensees.

Voucher is non-transferable. No cash alternative available.

Only original invitations will be valid. Photographs, photocopies or scans will not be accepted.

Single use only.

Starbucks® Rewards Offer Terms & Conditions

Generic offers

Owala® + Starbucks® FreeSip® - Limited Edition (Summer 2025)

Available to Starbucks® Rewards members only. 
Subject to availability, while stocks last.
Available to purchase from Thursday 17th July 2025 at selected stores only. For the full list of participating stores, click here.
Starbucks® Rewards T&Cs apply. 
Cannot be combined with any other offers or discounts except those available through Starbucks® Rewards.

Birthday Frappuccino® Free Limited Edition Reusable Cup

Subject to availability, up to 180,432 cups nationwide. While stocks last. Free limited edition reusable cup available when you order any Grande Birthday Frappuccino® Blended Beverage at participating Starbucks® stores in Great Britain, between Thursday 3 and Sunday 17th July 2025 only.
25p Reusable Cup discount will not apply to this purchase.
Available when your order in-store or at a Drive-Thru and scan or swipe your Starbucks Card or app, or order ahead using the Starbucks ® UK app. Also available on Starbucks® Delivers. No Stars can be collected for orders made using Starbucks® Delivers. Starbucks® Rewards T&Cs apply. Participating stores only. 18+.
No cash alternative available.
Cannot be combined with any other offers or discounts except those available through Starbucks® Rewards.

Member welcome offers
 

Triple Stars on your next purchase

First-time registered users only. Triple Stars will be added to your Starbucks^® Rewards account automatically to the value of your next purchase at a participating Starbucks store only when you order ahead on the Starbucks^® UK app or scan or swipe your Starbucks Card or app in a participating store before you pay.
Your welcome offer must be used within 7 days of the date on which it was first emailed to you. 
Valid at participating Starbucks stores in Great Britain only. Offer not redeemable at Eurogarage locations, Railway or Airport locations.
No cash alternative available.
One-time use only.
Offer not valid on orders made via Starbucks^® Delivers.
Cannot be combined with any other offers or discounts except those available through Starbucks^® Rewards. 

Double Stars on your next purchase

First-time registered users only. Double Stars will be added to your Starbucks^® Rewards account automatically to the value of your next purchase at a participating Starbucks store only when you order ahead on the Starbucks^® UK app or scan or swipe your Starbucks Card or app in a participating store before you pay.
Your welcome offer must be used within 7 days of the date on which it was first emailed to you.
Valid at participating Starbucks stores in Great Britain only. Offer not redeemable at Eurogarage locations, Railway or Airport locations.
No cash alternative available.
One-time use only.
Offer not valid on orders made via Starbucks^® Delivers.
Cannot be combined with any other offers or discounts except those available through Starbucks^® Rewards.

Member in-life offers

100 Bonus Stars with your next purchase

100 Bonus Stars will be added to your Starbucks^® Rewards account automatically following your next purchase at a participating Starbucks store only when you order ahead on the Starbucks^® UK app or scan or swipe your Starbucks Card or app in a participating store before you pay.
Your offer must be used within 7 days of the date on which it was first emailed to you. Last issuance 17th February 2023.
Valid at participating Starbucks stores in Great Britain only. Offer not redeemable at Eurogarage locations, Railway or Airport locations.
No cash alternative available.
One-time use only.
Offer not valid on orders made via Starbucks^® Delivers.
Cannot be combined with any other offers or discounts except those available through Starbucks^® Rewards.

Double Stars on your next purchase

Double Stars will be added to your Starbucks^® Rewards account automatically to the value of your next purchase at a participating Starbucks store only when you order ahead on the Starbucks^® UK app or scan or swipe your Starbucks Card or app in a participating store before you pay.
Your welcome offer must be used within 7 days of the date on which it was first emailed to you. Last issuance 17th February 2023.
Valid at participating Starbucks stores in Great Britain only. Offer not redeemable at Eurogarage locations, Railway or Airport locations.
No cash alternative available.
One-time use only.
Offer not valid on orders made via Starbucks^® Delivers.
Cannot be combined with any other offers or discounts except those available through Starbucks^® Rewards.

Starbucks^® Rewards General Offer Terms and Conditions

Structure
1. These general terms apply to all specific offers detailed on this webpage (https://www.starbucks.co.uk/rewards/offer-terms). These general terms are incorporated in, and should be read in conjunction with, the specific offer terms set out above. These general terms and the applicable specific offer terms set out above are together the Offer Terms. By participating in an offer, you agree to be bound by the Offer Terms.
2. To the extent that there is any inconsistency between the applicable specific offer terms above and these general terms, the applicable specific offer terms shall prevail.

Redemption
3. Offer can only be used by persons aged 18 years old or over. Offer is for personal use only. Bulk or third-party use of any offer is not permitted.
4. Offer can be redeemed at participating Starbucks stores in Great Britain between the dates and times set out in the applicable specific offer terms detailed above. Unless otherwise stated in the applicable specific offer terms set out above, the offer cannot be redeemed at locations listed here.
5. Unless otherwise stated in the applicable specific offer terms set out above, the offer is not valid on orders made via Starbucks^® Delivers and cannot be used on a third-party app or website.
6. Unless otherwise stated in the applicable specific offer terms set out above, the offer can only be used once per customer.
7. Offer cannot be combined with any other offer, except those available through Starbucks^® Rewards.
8. Offer is subject to availability. Product serving times in each participating Starbucks store apply.
9. No cash equivalent or alternative available. The offer is non-transferable and non-exchangeable. Pictures or printouts of an offer will not be accepted.

Participation
10. Proof of identity (such as proof of age, address or other eligibility requirement) may be required to verify eligibility to participate in the offer, and failure to provide proof of identity may result in disqualification.
11. Starbucks reserves the right to exclude a customer from participation in the offer if Starbucks reasonably believes the customer has attempted to manipulate or tamper with the operation of the offer, the customer has improperly or fraudulently obtained or tried to claim the offer or the customer has not complied with the Offer Terms.
12. Starbucks shall determine whether a customer has already redeemed an offer and its decision is final.

General
13. Starbucks reserves the right to amend, terminate or temporarily suspend the offer if it considers it necessary to do so due to circumstances outside its reasonable control (including but not limited to fire, industrial action, war, political unrest, riots or changes of law).
14. Usual data charges apply when downloading the Starbucks^® UK app, registering for Starbucks^® Rewards or participating in the offer.
15. Starbucks does not guarantee continuous uninterrupted access to Starbucks^® Rewards or the Starbucks^® UK app. Numerous factors outside the control of Starbucks may interfere with the operation of Starbucks^® Rewards. Starbucks shall not be responsible for loss, delay or corruption of any data in transit or any delay or failure when attempting to participate in an offer.
16. Starbucks shall not in any circumstances be responsible or liable to compensate a customer or accept any liability for any loss, damage, personal injury, or death occurring as a result of a customer participating in the offer, except to the extent that any death or personal injury is caused by the negligence of Starbucks or its employees. Nothing in the Offer Terms shall affect your statutory rights.
17. Starbucks shall use all personal data in accordance with Starbucks Privacy Statement, which forms part of the Offer Terms.
18. Starbucks^® Rewards Terms and Conditions apply and are available at https://www.starbucks.co.uk/rewards/ts-and-cs.
19. The Offer Terms, and any disputes arising out of the Offer Terms, shall be governed by and interpreted pursuant to English law and the exclusive jurisdiction of the courts of England and Wales, unless you live in Scotland or Northern Ireland in which case you can choose to bring a claim arising out of the Offer Terms in your local court.

Promoter: Starbucks Coffee Company (UK) Limited, Building 7 Chiswick Park, 566 Chiswick High Road, London, W4 5YG.

UNiDAYS - Student Offer Terms & Conditions

£2 Tall Handcrafted Beverage Every Tuesday

UNiDAYS registered users will be able to redeem one selected £2 Tall handcrafted beverage on Tuesdays between 4^th September –  4^th December 2025. 

Offer is only valid on Tuesdays.

Valid at participating Starbucks stores in United Kingdom only.

Valid on selected beverages only. All add-ons and other items will be charged as extra.

You must complete two step verification before redemption. Barcode and UNiDAYS ID must be shown at checkout.

No cash alternative available.

One code per week, per UNiDAYS member.

Available in-store only. Offer not valid on orders made via Starbucks® Delivers or on the Starbucks® UK app.

Cannot be combined with any other offers or discounts.

Excluded items:

20% off Selected Food & Beverage

UNiDAYS registered users will be able to redeem 20% off selected food and beverage between 4^th September –  4^th December 2025. 

 
Offer is not available on Tuesdays. 

Valid at participating Starbucks stores in United Kingdom only. 

Valid on selected food and beverages only.

You must complete two step verification before redemption. Barcode and UNiDAYS ID must be shown at checkout.  

No cash alternative available. 

For personal use of the member – fair use applies.

Available in-store only. Offer not valid on orders made via Starbucks^® Delivers or on the Starbucks^® UK app. 

Cannot be combined with any other offers or discounts. 

 Excluded items:

Starbucks® + UNiDAYS General Offer Terms and Conditions 

Structure 
1. These general terms apply to all specific offers detailed on this webpage (www.starbucks.co.uk/unidays). These general terms are incorporated in, and should be read in conjunction with, the specific offer terms set out above. These general terms and the applicable specific offer terms set out above are together the Offer Terms. By participating in an offer, you agree to be bound by the Offer Terms. 
2. To the extent that there is any inconsistency between the applicable specific offer terms above and these general terms, the applicable specific offer terms shall prevail. 
 
Redemption 
3. Offer can only be used by registered UNiDAYS members. Offer is for personal use only. Bulk or third-party use of any offer is not permitted. 
4. Offer can be redeemed at participating Starbucks stores in United Kingdom between the dates and times set out in the applicable specific offer terms detailed above. Unless otherwise stated in the applicable specific offer terms set out above, the offer can only be redeemed at locations listed on this page. 
5. Unless otherwise stated in the applicable specific offer terms set out above, the offer is not valid on orders made via the Starbucks^® UK app, Starbucks^® Delivers, and cannot be used on a third-party app or website. 
6. Unless otherwise stated in the applicable specific offer terms set out above, the offer can only be used once per customer. 
7. Offer cannot be combined with any other offer or discount. 
8. Offer is subject to availability. Product serving times in each participating Starbucks store apply. 
9. No cash equivalent or alternative available. The offer is non-transferable and non-exchangeable. Pictures or printouts of an offer will not be accepted. 
 
Participation 
10. Proof of UNiDAYS membership (including UNiDAYS ID) will be required to verify eligibility to participate in the offer, and failure to provide proof of identity may result in disqualification. 
11. Starbucks reserves the right to exclude a customer from participation in the offer if Starbucks reasonably believes the customer has attempted to manipulate or tamper with the operation of the offer, the customer has improperly or fraudulently obtained or tried to claim the offer or the customer has not complied with the Offer Terms. 
12. Starbucks shall determine whether a customer has already redeemed an offer and its decision is final. 
 
General 
13. Starbucks reserves the right to amend, terminate or temporarily suspend the offer if it considers it necessary to do so due to circumstances outside its reasonable control (including but not limited to fire, industrial action, war, political unrest, riots or changes of law). 
14. Starbucks shall not in any circumstances be responsible or liable to compensate a customer or accept any liability for any loss, damage, personal injury, or death occurring as a result of a customer participating in the offer, except to the extent that any death or personal injury is caused by the negligence of Starbucks or its employees. Nothing in the Offer Terms shall affect your statutory rights. 
15. Starbucks shall use all personal data in accordance with Starbucks Privacy Statement, which forms part of the Offer Terms. 

16. The Offer Terms, and any disputes arising out of the Offer Terms, shall be governed by and interpreted pursuant to English law and the exclusive jurisdiction of the courts of England and Wales, unless you live in Scotland or Northern Ireland in which case you can choose to bring a claim arising out of the Offer Terms in your local court. 
 
Promoter: Starbucks Coffee Company (UK) Limited, Building 7 Chiswick Park, 566 Chiswick High Road, London, W4 5YG. 

Sweepstake Competition Terms (June 2024)

1. The Promoter 

The promoter is: Starbucks Coffee Company (UK) Limited (company number: 02959325) whose registered office is at Building 7 Chiswick Park, 566 Chiswick High Road, London, W4 5YG (“Starbucks”).

2. The Prize Draw 

2.1 The title of the prize draw is the Starbucks^® Rewards Summer Sweepstake. 

2.2 The prize draw is open to all Starbucks^® Rewards members who are residents in the United Kingdom (excluding Northern Ireland) and aged 18 years or over.

2.3 The prize draw will run from 04.00 on 18 June 2024 to 23.59 on 14 July 2024, inclusive (“Promotion Period”). Transactions made outside of the Promotion Period will not be considered valid entries. 

3. How to Enter

3.1 Upon the purchase of any Starbucks product via Starbucks^® Rewards, when either using the Starbucks^® UK App to order ahead, or by scanning or swiping the App or Starbucks Card before you pay at the till, you will be automatically entered into the prize draw. Purchases made via Starbucks^® Delivers will not be valid. 

3.2 There is no minimum spend required. 

3.3 Each purchase shall qualify as an entry. There is no limit of entries that can be made during the Promotion Period, however there is a maximum award of one prize per person. 

3.4 Individual winners will be chosen by random draw performed by a computer process on 24 July 2024. 

4. Prizes 

4.1 There are 35,714 prizes of 150 Stars, 80,537 prizes of 100 Stars, 178,571 prizes of 75 Stars and 535,714 prizes of 50 Stars. There is a limit of one prize per person. 

4.2 150 Stars equal one free drink. 

4.3 Individual winners will be notified by email to the email address used to sign up for Starbucks® Rewards on or before 26 July 2024. 

4.4 Prizes will be automatically added to your Starbucks^® Rewards account. Stars may take up to 24 hours to appear in accounts. 

5. Miscellaneous 

5.1 Starbucks accepts no responsibility for entries not successfully completed due to a technical fault of any kind. 

5.2 Prizes are non-exchangeable, non-transferable and no cash alternative is offered. 

5.3 The decision of Starbucks regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it. 

5.4 Starbucks must either publish or make available information that indicates that a valid award took place. To comply with this obligation Starbucks will send the surname of major prize winners to anyone who writes to the address listed in Section 1 above or the link listed in condition 5.8 within one month after the closing date stated in condition 2.3. If you object to your surname being published or made available, please contact Starbucks at the address listed in Section 1 above or by using the link listed in condition 5.8. In such circumstances, Starbucks must still provide the information to the Advertising Standards Authority on request.

5.5 Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. Starbucks reserves the right to refuse entry or refuse to award the prize to anyone in breach of these terms and conditions. 

5.6 If any individual provisions of these terms and conditions are or become ineffective, the effectiveness of the remaining provisions shall not be affected. Starbucks reserves the right to change these terms and conditions at any time if there are good reasons for doing so. Starbucks will make every effort to ensure that any changes do not affect participation in the prize draw. 

5.7 These terms and conditions and this prize draw are governed by English law. If any entrants to this promotion wish to take court proceedings, then they must do so within the courts in the United Kingdom. 

5.8 If a participant has any questions, comment or complaints about this prize draw, they can contact Starbucks by submitting a query at customercare.starbucks.co.uk.